{"xsrfToken":"94f915bbc336038dc75465e290264e9a180ea5f0_lout","branding":{"id":"4","key":"bol","name":"BoLTS - Brightspace Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Kennebec Valley Community College Support Portal","sharedPortalName":"KVCC Support Portal","userInitialAnnouncementHeader":"IT Support Desk Move","userInitialAnnouncementMessageWiki":"<p>The IT Support Desk has moved. If you are in need of technical support, please email <a href=\"mailto:itsupport@kvcc.me.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ITSupport@kvcc.me.edu</a>. If you are in need of Brightspace Support or Maintenance, please submit a ticket below.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kennebec Valley Community College Support Portal","sharedPortalName":"KVCC Support Portal","announcementHeader":"IT Support Desk Move","announcementMessage":"The IT Support Desk has moved. If you are in need of technical support, please email [ITSupport@kvcc.me.edu|mailto:itsupport@kvcc.me.edu]. If you are in need of Brightspace Support or Maintenance, please submit a ticket below.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004668","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"bol","projectId":10006,"serviceDeskId":4,"name":"BoLTS - Brightspace Support","description":"<p>Students and faculty who have Brightspace questions and issues can submit them here.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"63","name":"Assessment","descriptionHtml":"","callToAction":"Assessment","introHtml":"<p>Support identifying the elements of your course that are working and those that may need to be developed, along with setting up structures for self-evaluating these elements for your course or program.</p>","icon":10569,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[17],"key":""},{"id":"57","name":"Assignment Support","descriptionHtml":"","callToAction":"Assignment Support","introHtml":"<p>Assistance with submitting assignments or understanding assignment requirements.</p>","icon":10523,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[16],"key":""},{"id":"60","name":"Content Management","descriptionHtml":"","callToAction":"Content Management","introHtml":"<p>Support for organizing and managing course materials and integrations in Brightspace.</p>","icon":10525,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[17],"key":""},{"id":"56","name":"Course Access","descriptionHtml":"","callToAction":"Course Access","introHtml":"<p>Problems with accessing or enrolling in a specific course in Brightspace.</p>","icon":10482,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[16],"key":""},{"id":"55","name":"Course Setup","descriptionHtml":"","callToAction":"Course Setup","introHtml":"<p>Assistance with creating and setting up courses within Brightspace.</p>","icon":10472,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[17],"key":""},{"id":"64","name":"Educational Effectiveness","descriptionHtml":"","callToAction":"Educational Effectiveness","introHtml":"<p>Drawing on expertise in the study and delivery of instruction for every modality and style, we can ensure you are teaching with best practices in mind.</p>","icon":10570,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[17],"key":""},{"id":"59","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Any other general questions or concerns about using Brightspace.</p>","icon":10491,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[18],"key":""},{"id":"61","name":"Grading Support","descriptionHtml":"","callToAction":"Grading Support","introHtml":"<p>Inquiries about grading criteria, setting up assignments, or managing grades in Brightspace.</p>","icon":10501,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[17],"key":""},{"id":"62","name":"Instructional Design","descriptionHtml":"","callToAction":"Instructional Design","introHtml":"<p>Help constructing your andragogy to ensure students achieve your learning outcomes effectively.</p>","icon":10568,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[17],"key":""},{"id":"54","name":"Login Assistance","descriptionHtml":"","callToAction":"Login Assistance","introHtml":"<p>Issues related to signing into Brightspace.</p>","icon":10513,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[16],"key":""},{"id":"58","name":"Technical Errors","descriptionHtml":"","callToAction":"Technical Errors","introHtml":"<p>Reporting technical errors, glitches, or issues encountered while using Brightspace.</p>","icon":10476,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[18],"key":""},{"id":"51","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kvcc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Student Support"},{"id":17,"name":"Faculty Support"},{"id":18,"name":"Other"}],"orderMapping":{"17":[64,63,62,61,60,55],"18":[58,59],"16":[57,56,54]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8fc47a05-2ae5-374e-a807-942e713a081f","appLinkName":"System Confluence","appLinkUrl":"https://kvcc.atlassian.net/wiki","spaceKey":"BoLTS","spaceName":"[BoLTS] Brightspace Learner Tech Support","spaceUrl":"https://kvcc.atlassian.net/wiki/spaces/BoLTS","isServer":false},"labels":[],"projectKey":"BOLTS","serviceDeskId":4,"kbLinkDomainURLs":["https://kvcc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOLTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZWJhNGQ0OS1iNWFjLTQyNTgtYTdlYS02MTQ5YWVlMjZhYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI4NzgxMzQsIm5iZiI6MTczMjg3NjkzNH0.e0UN98z4_1Zp0vMD-n3dDoeeg424rNJf0H1d58__pKc","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"eeba4d49-b5ac-4258-a7ea-6149aee26ab7","tokenDurationInMins":20}},"sharedPortal":{"name":"KVCC Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kvcc.atlassian.net/wiki","kbLinkDomainURLs":["https://kvcc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kvcc","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"94f915bbc336038dc75465e290264e9a180ea5f0_lout","baseUrl":"https://kvcc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kvcc.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"eeba4d49-b5ac-4258-a7ea-6149aee26ab7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"02f9659d7e744af2a8647f43f1690e59","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}