Chromebook Stuck on Start Quiz Screen
The Respondus LockDown Browser on Chromebooks requires you to allow pop-ups in Chrome to be able to launch the LockDown Browser. If pop-ups are not allowed, the Start Quiz button will bring you to the top of the page and won’t launch the Browser. Follow these steps to add KVCC’s Brightspace to the allowed pop-ups list in Chrome.
Open Chrome on your device
Navigate to Settings → Privacy and Security → Site Settings → Pop ups and redirects
Scroll down to Allowed to send pop-ups and use redirects
Click on Add
Enter
mccs.brightspace.com
Click on Add
Close and reopen Chrome
Attempt the quiz again
If these steps did not resolve the concern, please contact BOLTS (bolts@kvcc.me.edu) or IT Support (itsupport@kvcc.me.edu).
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Still not able to figure it out? Reach out to us below.
🛠️ Submit a Ticket using the Brightspace Online Technical Support (BoLTS) portal
📧 Submit a ticket through email using KVCCBOLTS@mainecc.edu
📞 Call us directly at 207-453-5827