Welcome to Kennebec Valley Community College’s Online Learning Knowledge Base! This evolving space is actively developed to bring you valuable insights into online learning and navigating Brightspace at KVCC.

Curated by the dedicated BoLTS Team (Brightspace Learner Technical Support), this knowledge base is your go-to resource. As we continually enhance and update content, you'll discover helpful articles designed to support your online learning journey.

If you can't find the answer you seek, don't hesitate to reach out and ask us! Contact information can be found in the column to the right. →

Nurturing Your Learning Journey: the BoLTS Student Knowledge Base is your go-to destination for navigating the world of online education at Kennebec Valley Community College. Our mission is to empower students with the knowledge and tools to excel on Brightspace. Dive into articles crafted to optimize your learning experience, and join us in creating a collaborative environment. Your input at BoLTS@kvcc.me.edu shapes a dynamic space dedicated to your educational success.

Contact Support

For help with Brightspace, contact KVCC’s BoLTS Team:

• Submit a help request with BoLTS

• Email BoLTS@kvcc.me.edu

• Call BoLTS Live at (207) 453-5827

• Visit BoLTS in-person in the Lunder Student Success Center Room 117 on the Fairfield Campus.

• BoLTS is generally available 8AM to 4PM Monday through Saturday, though response times may vary based on team member availability. If you are unable to reach BoLTS and need help right away, please contact IT Support.

For other technical support, contact KVCC’s IT Support:

• Email ITSupport@kvcc.me.edu

• Call IT at (207) 453-5079

• Visit IT in-person in King Hall Room 108 on the Fairfield Campus; or Averill Hall Room 215 on the Alfond Campus.

• The IT Department is available 8AM to 4PM, Monday through Friday.

• Official Brightspace Documentation (http://community.d2l.com )

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