iPhone Photos and Videos

Owned by Skylar Grant
Last updated: Sept 23, 2023
2 min read

Newer versions of iOS have changed the file formats used for photos and videos by default. These new formats are more efficient for storage, but they are less compatible and may cause issues. As of the time of writing, Brightspace does not support these new file formats directly. This article will offer a few solutions to this problem.

Preventative - Changing Settings

  1. Open the Settings app on your iOS device

  2. Scroll down and tap on the Camera menu entry

  3. Tap on the Formats menu entry

  4. Tap on the Most Compatible option

  5. Take photos and videos, then upload them directly to Brightspace

 

Conversion - On-Device

  1. Open the Photos app on your iOS device

  2. Open the photo or video you need to upload

  3. Tap on the Share button

  4. Tap on the Options button at the top of the Share Card

  5. Tap on Most Compatible under the Format section

  6. Tap on Done

  7. Tap on Save to Files towards the bottom of the Share Card

    1. Location may vary depending on settings and device/iOS version

  8. Save the file to a location on your device or iCloud storage if available

    1. Make note of where you saved the file, you’ll need to find it to upload it.

  9. When uploading to Brightspace, select Choose File instead of Photo Library

  10. Find and select the file saved in Step 8

Conversion - Online

KVCC does not endorse or partner with these resources. Please note that online file converters may pose risks such as saving your data or tracking you. We recommend that you read each website’s Privacy Policy before using an online file converter to make an informed decision.

You can determine the file type of your photo or video by viewing the file’s information:

  1. Open the Photos app on your iOS device

  2. Open the photo or video you need to upload

  3. Swipe up on the photo/video to bring up the Information Pane

  4. The file type will be displayed next to the device information:

    1.  

Photos

These links may help you convert iPhone photos from HEIC/HEIF to a more compatible format like JPG or PNG.

Videos

These links may help you convert iPhone videos from HEVC to a more compatible format like MOV or MP4.